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PT Residential Advisor

Department: 1301 N.WESTERN AVE
Location: Los Angeles, CA

The hours for this position are Monday - Friday, 9:00am to 2:00pm, 25 hrs/week. 

The rate of pay for this position is $15.00/hr

As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old.


Job Description


JOB TITLE:               Resident Advisor                                             DATE REVISED:       7/2016

DIVISION:                 Crisis Shelter                                                    PREPARED BY:        HR

STATUS:                    Non-Exempt                                                   

REPORTS TO:           Resident Manager/Assistant Resident Manager



POSITION SUMMARY:  Under the supervision of the Resident Manager or ARM,  the Resident Advisor is responsible for providing shelter supervision (custodial) and delivery of residential services to residents within the framework of the Mission Statement, Five Principles. This position is required to adhere to all agency Policies and Procedures and practices (time/attendance, cell phone, telecommunications, safety, remaining awake/alert, etc). This position requires on-duty meals and breaks and for employees to sign the attached on-duty meal request form. 



Essential Functions of Resident Advisors' is to support Case Managers, Supervisors, and other program areas in providing residential services as outlined below:

Provide custodial supervision of the shelter, including coverage of the various areas of the facility.

In compliance with established policies and procedures, provide support for Case Managers and Supervisors, including, but not limited to, the following:

a.       Sign out TAP cards, as designated;

 b.       Pack, tag and store belongings of discharged residents;

c.       Inspect the facility for safety and maintenance;

d.      Log medication and document when resident takes their medication

e.       Answer telephones and monitor residentsí telephone calls;

f.       Complete work orders and requisitions, as needed;

g.       Complete discharge paperwork;

h.      Build rapport with residents;

i.        Work directly with residents doing triage, (i.e., field questions, attend to clients needs, clarify the problem, etc.);

j.        Supervise residents in completion of chores and supervise at client meal times;

k.      Inspect common areas and bedrooms for cleanliness on a daily basis;

l.        Monitor residents in clothing room;

m.     Be alert to residents and surroundings even during one-on-one conversations;


  • Function as Person in Charge (PIC), as designated
  • Provide support to Human Trafficking victims, residents with higher mental health needs that are permitted to stay on-site during the day for additional support.
  • Coordinate and facilitate in-house group activities for the residents.
  • Assist with supervision of residents during special activities and outings.
  • Be timely and present at all scheduled meetings, including transitions, staff meetings and trainings.
  • Professionally document, as needed.  This includes documenting residentsí files, critical incident reports, transition book, special covenants, and other forms, as necessary.
  • Develop knowledge of the current community resources and referrals, which may entail attendance at off-site meetings and trainings.
  • Communicate pertinent information to Case Managers, Supervisors, and Supportive Services.
  • Be familiar and comply with agency policies and procedures.  Report any deviations to Supervisor.
  • Understand and integrate the Five Principles of the Covenant House Philosophy, (immediacy, sanctuary, value communication, structure, and choice). 
  • Other duties as assigned by supervisor



EDUCATION:   High School Diploma required; Bachelorís Degree in Human Services or related field preferred.

EXPERIENCE:  Minimum of 1-2 yearsí experience working with at risk youth. 

SKILLS:           Must have strong verbal and written communication skills and strong organizational skills.  Must be computer literate (Word, Outlook, ACCESS, etc.)  Must be a self-starter and team player with the ability to work with other staff members, clients, vendors and the public.

TRANSPORTATION: Must have valid CA driverís license, good driving record and reliable transportation. May need to transport clients/staff if required using agency transportation.

WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time.  Some weekend/holiday work may be required.  

KNOWLEDGE:  Adolescent Development, Crisis Intervention, Multi-cultural Awareness, knowledge/training of Pro-Act, CPR and FIRST AID.


EQUIPMENT USED:  Computers (including email), telephone, and fax.

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