Career Opportunities with Covenant House California

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Full Time Rapid Rehousing Manager

Department: ROP
Location: Los Angeles, CA



Full Time, Exempt Position

Covenant House California is an affiliate of Covenant House International. Covenant House International has houses in more than 30 cities across the United States, Canada and Latin America. Our location here in Hollywood started as a team of volunteers in 1988 in Hollywood providing food, services, and a sense of being valued to youth on the streets. Their aim was to connect youth to a network of community resources with a goal of helping them move into stable housing situations.

After eight years of hard work, thanks to government funding, the donations of kind individuals, and support from foundations, CHC opened its Los Angeles Residential Center to provide the best services possible for Hollywood’s youth experiencing homelessness. The 36,000 square foot facility is located in Hollywood and features a Safe Haven Shelter with 60 beds, a Transitional Living Center with 24 beds, a medical clinic, cafeteria, and recreation space.

Our housing opportunities consist of the following four programs:

Safe Haven which immediately provides for youths’ basic human needs and urgent medical care. They receive a nutritious meal, take a shower with new personal care products, receive new clothes, and sleep in a warm, safe bed. They are then connected to supportive services that will help them thrive. 

Rights of Passage, a transitional housing program that allows young people to refine their independent living skills. For up to two years, they live on campus healing from the trauma they suffered on the streets. They learn to save money and budget to pay rent, utilities and other necessities. They save their money for their first apartment and focus on earning a living wage. During this time they heal from the trauma they endured on the streets as they learn life skills, focus on earning a living wage, and save up money for their first apartment. 

Supportive Apartment Program, for youth with a higher level of life skills which provides financial assistance to youth living in off-campus apartments. During their stay CHC provides an ever-lowering percentage of their rent until they are paying the full amount. Youth in this program are responsible for the rest of their bills and personal expenses are continue to have access to all of CHC’s supportive services.

The (H20) Hope2Opportunity is CHC’s Rapid Re-Housing program which features short-term housing assistance along with all of CHC’s supportive services. Case managers work with youth and local landlords to find appropriate apartments, then assist youth with move-in costs, rental assistance and weekly case management to ensure success. After two years youth take over their apartment leases.

In addition we also have a Street Outreach team, Day Outreach, Drop-In Center, Medical and Mental Health services, Employment and Education services and a Spiritual Ministry.

We are seeking qualified applicants to become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming and/or who often face multiple issues and have complex needs. Applicants with knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment would be highly preferred.

Become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Covenant House California (CHC) is a non-profit agency whose mission is to serve homeless and trafficked youth ages 18-24 to offer safety, hope and opportunities to move forward. CHC offers an excellent benefits package in a supportive work environment. Benefits include: medical, vision, dental, pension, tax deferred annuity and a generous vacation package.

Covenant House Los Angeles (CHC-LA) is seeking to hire a Rapid Rehousing Manager to oversee the Rapid Rehousing Program, including Diversion and Prevention. We are looking for applicants that have experience working with youth experiencing homelessness that have traumatic histories, identify as LGBTQ, are gender non-conforming, have complex needs, and/or who have often faced multiple system barriers. This person will have knowledge and/or experience working with positive youth development programs, within a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment for all.

POSITION SUMMARY: Under the supervision of the Director of transitional living programs, the RRH Manager is responsible for provision of program development, implementation and individual case management within the CHC-LA Rapid Re-Housing Program. Essential functions of the position are to participate in the Youth Coordinated Entry System meetings and collaboratives, provide support in continual program development of best practices of youth RRH, youth focused housing navigation and RRH case management support. The RRH Manager will work in partnership and collaboration with multiple agencies to help rapidly rehouse homeless youth who qualify through the youth Coordinated Entry System. The RRH Manager will maintain their own case load of chronically homeless transitional age youth, many who will also have multiple barriers (i.e. Serious Mental Illness, Substance Use Disorders, Chronic Health Conditions, frequent contact with law enforcement, etc.). The RRH Manager will work with youth through early rapport building, supporting them to the point where they are able to secure stable housing, case plan support throughout participation in the program and then 6 months of aftercare. The RRH manager will supervise 1 FT RRH Case Manager and oversee the Prevention and Diversion dollars. The position is also responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House California. 


  • Oversee the Rapid Rehousing Program as well as the Diversion and Prevention contracts through LAHSA.
  • Ensure proper referrals and intakes into RRH program happen in a timely manner within the youth CES system.
  • Participate in apartment/housing location and building rapport with property managers in the LA area to assist in rehousing youth quickly, appropriately and in living situations where they will continue to grow and not re-enter the homeless services systems of care.
  • Ensure proper fiscal management of rental assistance functions within the guidelines and parameters of the contract and track subsidy spending.
  • Oversee, train and model strength based, trauma informed case management services are being utilized with all youth in the RRH program and those youth that are enrolled and not yet housed.
  • Work with supervisor and QA team to ensure HMIS and ETO documentation are up to agency standards.
  • Oversee the implementation and appropriate distribution of Diversion and Prevention dollars, as well as fiscal tracking and monitoring. This will include ensuring forms are applicable and useful, ensuring written policies and procedures are created or exit and that staff across all programs are trained in both of these funding/housing opportunities.
  • Play an active role in ensuring forms are applicable and useful, ensuring written policies and procedures exist and staff are trained on them, and organizing trainings for staff as needed.
Provide case management services
  • The goal at Covenant House California is to develop positive relationships with the residents through the effective utilization of the case management system. This system includes:

a. Intake: 

    • Welcome youth to the program
    • Review intake documentation

b. Full Assessment:

    • Review and integrate the Initial Background Interview (IBI) into the Individual Service Plan and the accessing of resources for the you
    • Verify youth qualifies for Rapid rehousing program and conduct an initial intake and assessment.

c. Individual Service Plan:

    •  Develop an Individual Service Plan (ISP) with the youth upon completion of assessment;
    •  Revise and update the ISP as necessary. An updated plan is written, at minimum, after two weeks of intake, and upon the   transition to a new Phase in the program;
    •  Maintain a calendar of the youth’s work schedule, appointments, etc., in conjunction with the case plan;
    •  Develop and maintain knowledge of and connection to community resources;
    •  Make appropriate referrals for services within CHC and to community agencies;
    •  Engage in positive transition planning with the youth.

d. Rapid Rehousing Plan:

    •  Directly help the identified youth by: locating housing, filling out housing applications, complete housing habitability standards;
    •  Providing mediation with landlords and neighbors;
    •  Providing written information about landlord/tenant rights and responsibilities;
    •  Reviewing and understanding the requirements of the lease;
    •  Obtaining, interpreting and correcting as needed, rental and credit history;
    •  Developing a household budget and reducing expenses to the extent possible; reducing or re-negotiating debt and/or obtaining   other consumer credit counseling assistance;
    •  Providing information and referral to employment and free or reduced-cost goods and services.
    •  Partner with community and faith based partnerships to negotiate and support payment of security deposits, utility assistance, rental assistance, furniture needs, and other housing costs as appropriate to the situation.

e. Documentation:

    •  Monitor and document regular progress of youth’s case plan and maintain case management files for all youth (HMIS and RRH Chart) assigned to his/her case load.
    •  Monitor program outputs and ensure that program outcomes are met and that there is complete documentation specific to external grants as required;
    •  Document pertinent information in Critical Incident Reports, Follow-Up forms, etc., as necessary.

f. Case Review:

    •  Prepare and present assigned cases at case reviews.

Provide custodial supervision as follows:

a. Be on time and present for assigned shifts as well as all scheduled meetings, including off site community collaborative meetings, staff meetings, and trainings.

b. Perform duties as assigned to meet the needs of youth and ensure adherence to the program expectations. This includes, but is not limited to:

    •  facilitating group case management meeting with youth;
    •  ensuring the cleanliness and safety of the apartment;
    •  providing crisis intervention, as necessary;

Full-time management position and the need to work a flexible schedule with some evenings and weekends.

Other program duties as assigned by the TLP Director and SVP.


EDUCATION:   BA degree in Psychology, Sociology, Social Work or related field. Master’s degree preferred.

EXPERIENCE:  Minimum of 5 years of case management experience, preferably with homeless or runaway youth. Must be a self-starter and team player with the ability to work with other staff. Minimum 5 years’ experience as a supervisor, project manager or coordinator.

SKILLS:  Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Communication with and about youth must reflect a “strength based” and “trauma informed” approach. Bilingual English/Spanish preferred.

TRANSPORTATION:  Must have a valid CA Drivers License, reliable transportation and a good driving record.

WORKING CONDITIONS:  General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.

SUPERVISORY DUTIES:  Responsible for the supervision of the RRH Case Manager, as well as the Diversion and Prevention dollars. Responsible for oversight of the budget of RRH and Diversion Prevention grants and working closely with LAHSA.

EQUIPMENT USED: Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effective both orally and in written form.

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