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Residential Program Director

Location: Oakland, CA


Residential Program Director

Covenant House California is an affiliate of Covenant House International. Covenant House International has houses in more than 30 cities across the United States, Canada and Latin America. Our location here in Hollywood started as a team of volunteers in 1988 in Hollywood providing food, services, and a sense of being valued to youth on the streets. Their aim was to connect youth to a network of community resources with a goal of helping them move into stable housing situations.

After eight years of hard work, thanks to government funding, the donations of kind individuals, and support from foundations, CHC opened its Los Angeles Residential Center to provide the best services possible for Hollywood’s youth experiencing homelessness. The 36,000 square foot facility is located in Hollywood and features a Safe Haven Shelter with 60 beds, a Transitional Living Center with 24 beds, a medical clinic, cafeteria, and recreation space.

Our housing opportunities consist of the following four programs:

Safe Haven which immediately provides for youths’ basic human needs and urgent medical care. They receive a nutritious meal, take a shower with new personal care products, receive new clothes, and sleep in a warm, safe bed. They are then connected to supportive services that will help them thrive. 

Rights of Passage, a transitional housing program that allows young people to refine their independent living skills. For up to two years, they live on campus healing from the trauma they suffered on the streets. They learn to save money and budget to pay rent, utilities and other necessities. They save their money for their first apartment and focus on earning a living wage. During this time they heal from the trauma they endured on the streets as they learn life skills, focus on earning a living wage, and save up money for their first apartment. 

Supportive Apartment Program, for youth with a higher level of life skills which provides financial assistance to youth living in off-campus apartments. During their stay CHC provides an ever-lowering percentage of their rent until they are paying the full amount. Youth in this program are responsible for the rest of their bills and personal expenses are continue to have access to all of CHC’s supportive services.

The (H20) Hope2Opportunity is CHC’s Rapid Re-Housing program which features short-term housing assistance along with all of CHC’s supportive services. Case managers work with youth and local landlords to find appropriate apartments, then assist youth with move-in costs, rental assistance and weekly case management to ensure success. After two years youth take over their apartment leases.

In addition we also have a Street Outreach team, Day Outreach, Drop-In Center, Medical and Mental Health services, Employment and Education services and a Spiritual Ministry.

We are seeking qualified applicants to become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming and/or who often face multiple issues and have complex needs. Applicants with knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment would be highly preferred.

Covenant House California offers an excellent benefits package including: medical, vision, dental, an EAP program, pension, tax deferred annuity and a generous vacation package.



Job Description



JOB TITLE:         Residential Program Director                                               DATE:                         9/17/2019


DIVISION:           Safe Haven and ROP- Oakland                                            STATUS:                    Exempt


REPORTS TO:     Senior Vice President, Bay Area                                          PREPARED BY:         COO



POSITION SUMMARY: Under the supervision of the Senior Vice President, the Residential Program Director supervises, coordinates and manages the operations of the Residential Emergency Shelter (Safe Haven) and Transitional Housing (Rights of Passage) departments. The Residential Program Director ensures delivery of services to Safe Haven and Rights of Passage youth in accordance with the Covenant House’s Mission Statement, Five Principles, Code of Conduct and CHC Policies and Procedures. The Residential Program Director will supervise the manager, resident advisors and case managers within the Safe Haven and ROP programs, as well as having oversite for the budgets in each of those programs. The position is also responsible for promoting community partnerships, tracking outcomes, ensuring adherence to federal and private funding guidelines and participating in funding together opportunities to support the overall mission and programs of CHC.




  1. Ensure that the daily operations of the Safe Haven and ROP program operate effectively and efficiently, providing the highest quality of services possible.


2. Monitor Safe Haven and ROP census to ensure compliance with CHC open intake, discharge and re-entry policies and procedures, including planned transitions into CHC’s ROP and Rapid Re-Housing Program.


3. Insure the timely hiring and proper training and supervision of staff for the Safe Haven and ROP programs. Address HR issues as needed in coordination with SVP and HR Department.


4. Collaborate closely with Community Engagement Director and the Wellness Center team in training and strengthening case management services to residents as well as ensuring overall integrated health and wellness services are being utilized by residents. This will include support as appropriate the activities and services in the Wellness Center and on Street Outreach, including coordination of new youth intakes into Safe Haven.


5. Ensure that procedures necessary to effectively track and evaluate program outcomes are developed and consistently implemented for the Safe Haven and ROP programs. Provide SVP with program recommendations based on the analysis of outcome achievements.


6. Ensure that procedures necessary to effectively track and gather data for internal and external reports are developed and consistently implemented for the Safe Haven and ROP programs. Insure the timely submission of such reports. Prepare specialized reports as needed. This is to include TCM requirements in the Oakland operations.


7. Assist SVP in the development of annual budgets for the Safe Haven and ROP programs. Monitor both budgets, insuring that resources are used effectively and efficiently.


8. Ensure adherence to programmatic standards of documentation. Coordinate monthly HUD aftercare review, quarterly audits of all residential files, and annual Continuum of Care agency audits. Participate in CES operations meetings and bi-name meetings, ensure compliance with the policies and best practices for youth within the CES system.


9. Ensure adherence to CHC Policies and Procedures and Code of Conduct and lead by example. Develop, implement and insure adherence to policies and procedures specific to Safe Haven and ROP programs.



10. Collaborate with CHC’s Development Department in funding together opportunities, i.e., preparing grant proposals, assisting with tours, working with volunteers, coordinating community/media events, etc.    


11. Participate as part of CHC’s leadership and management team. Attend leadership meetings and trainings, as well as collaborate on special projects aimed at strengthening integrated services model across the agency. Work collaboratively with the CHC Director’s at our other sites to ensure streamline of services, support and overall morale as we work to strengthen ties as one team.


12. Insure the safety and cleanliness of the Safe Haven and ROP offices and shared spaces and youth living spaces including the SAP House.


13. Function as Administrator-On-Call for the Safe Haven and ROP programs.


14. Ensure positive relationships and effective service coordination/collaboration with community youth-service providers, law enforcement agencies, local businesses and residents.


15. Participate in state wide and national advocacy measures in an effort to give a voice to the complex issues of youth homelessness and the need for diverse services, housing options and outcome measures that is required in serving transitional age youth.


16. Other duties as assigned by SVP, COO or CEO.




EDUCATION:                        Master’s Degree in Social Work, Psychology, Human Services or related field preferred, BA/BS required with a minimum of 7 years of experience in the field.


EXPERIENCE:                      Minimum of 5 years of experience working with youth. Minimum of 5 years management experience providing residential and community based services.


SKILLS:                                 Excellent leadership and interpersonal skills. Strong written and verbal communication skills, excellent organizational skills and computer skills (Word, Access, Excel, etc.). Ability to manage multiple priorities and meet deadlines in a timely manner. Experience working as a part of a team, while also demonstrating initiative and ability to work independently. Training in Trauma Informed Care, Crisis Intervention and Positive Youth Development preferred. Bilingual desired. 


TRANSPORTATION:            Must have a valid California driver’s license, reliable transportation and a good driving record.


SCHEDULED HOURS:         40 hours per week, Full-Time, exempt position.


SUPERVISORY DUTIES:     The position oversees the hiring, training and supervision of all case managers, Safe Haven and ROP staff. The position directly supervises assist residential manager, case managers and resident advisors from each department.


EQUIPMENT USED:             Computers, calculators, fax machines, telephone and other equipment required.

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